ErlangXLS 1.0 freeware

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. ...

Author CC-Logic
Released 2008-09-23
Filesize 263 kB
Downloads 2243
OS Windows 2000, Windows XP, Windows 2003, Windows Vista, Windows Vista x64
Installation Install and Uninstall
Keywords Call Center Planning, Call Center Staffing, Call Center Occupation, Service Level, Erlang C, Erlang B, Average Speed of Answer
Users' rating
(3 rating)
ErlangXLS - call center software Freeware Download Notice

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ErlangXLS freeware - The Latest Versions History
1.0 Sep 23, 2008 New Release

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ErlangXLS

1.0 freeware download

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas ... trunk load, etc. While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used ...