SmarterTrack 14.1.7054 freeware

New Version

SmarterTrack is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base.

Author SmarterTools Inc.
Released 2019-04-26
Filesize 32.10 MB
Downloads 1536
OS Windows XP, Windows Vista, Windows Vista x64, Windows 7, Windows 7 x64, Windows 8, Windows 8 x64, Windows 10, Windows 10 x64
Installation Instal And Uninstall
Keywords customer service, communications portal, software branding, brand, helpdesk, communication
Users' rating
(15 rating)
SmarterTrack - Freeware Download Notice

SmarterTrack Free Download - we do not host any SmarterTrack torrent files or links of SmarterTrack on rapidshare.com, depositfiles.com, megaupload.com etc. All SmarterTrack download links are direct SmarterTrack download from publisher site or their selected mirrors.

SmarterTrack freeware - The Latest User Reviews
SmarterTrack freeware - The Latest Versions History
14.1.7054 Apr 26, 2019 New Release IMPORTANT: Allow managers to see everything in the departments to which they belong as long as they're part of at least one Group within that Department.
IMPORTANT: Existing Agent roles with Reports permissions set to "Full Control" will be set to "None" with this upgrade.
Added: "Mark As Reviewed" and "Review" to the "..." menu on the KB Article preview page.
Added: New employee-type role permissions for Live Chats: "Participate in Instant Messages", "Participate in Chat Rooms", and "Create and Edit Chat Rooms".
14.1.6989 Feb 20, 2019 New Release Fixed: Searching the Insert Canned Reply modal doesn't work.
Fixed: When a News Item or Knowledge Base article is cloned, the new item copies all of the dates from the original
14.1.6984 Jan 30, 2019 New Release IMPORTANT: Due to improvements to how search terms are indexed, we suggest reindexing your installation.
IMPORTANT: Due to the changes in the SmarterTrack database, you cannot downgrade or restore your installation to previous versions.
Added: "Last Used By" user and date information in Canned Reply preview headers.
Added: Ability to directly insert a canned reply from the Insert Canned Reply grid view.

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