SmarterTrack Build 7922 freeware
Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communication in one location, for analysis and compliance needs. SmarterTrack help desk software allows you to improve customer service while better utilizing employees across your business.
|OS||Windows XP, Windows Vista, Windows Vista x64, Windows 7, Windows 7 x64, Windows 8, Windows 8 x64, Windows 10, Windows 10 x64|
|Installation||Instal And Uninstall|
|Keywords||customer service, communications portal, software branding, brand, helpdesk, communication|
SmarterTrack Free Download - we do not host any SmarterTrack torrent files or links of SmarterTrack on rapidshare.com, depositfiles.com, megaupload.com etc. All SmarterTrack download links are direct SmarterTrack download from publisher site or their selected mirrors.
|Build 7922||Sep 9, 2021||New Release|
|Build 7803||May 14, 2021||New Release||IMPORTANT: It is not possible to downgrade or rollback to previous versions due to modifications to the SmarterTrack database.
Added: DateLastLogincUTC to the GetUsersProperties and the GetUsersPropertiesbyUsername API calls.
Added: Indicator on a ticket (using SignalR) to show when another agent is viewing the same ticket.
Added: Setting to "Force password change at next login" when creating or editing a user or agent via the management interface or through the SetUsersProperties API call.
Changed: In the navigation pane, "All" / "My" removed from the By Department and By Agent lists.
Changed: Ticket messages that have been resent will now show that resend attempt within the message body itself.
Fixed: If an agent started a chat from the portal, it will no longer display the incorrect "is typing" message to them.
Fixed: When you edit an SMTP or POP account using the right-click menu, two modal windows appear, one on top of the other.
|Build 7789||Apr 29, 2021||New Release||Added: GetTicketRelatedItemInfoArrayResult API call to return a list of related items for a ticket.
Changed: A ticket's Related Item messages are no longer returned when using the API to get a ticket's messages. (Affected API calls: GetTicketConversationPartListFromTicketNumber and GetTicketConversationPartList.)
Changed: Add "All" to the beginning of the global header's navigation trees.
Efficiency: Reduced the overall number of queries for Ticket Message information.
Fixed: Autoresponders are not sent to imported emails that provide a time zone using the time zone name (ex: GMT vs -0700)
Fixed: On the Portal, the prepositions for date and time for German language were reversed.
Fixed: Sitemap now properly returns 404 (rather than a 500 error) when a part isn't found.
Fixed: The Tickets tab of the User Details window cuts off the display of the Status column, preventing an agent from viewing all icons.
Fixed: User Details view was showing the old style of status icons.