SmarterTrack 14.1.7054 freeware
SmarterTrack is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base.
|OS||Windows XP, Windows Vista, Windows Vista x64, Windows 7, Windows 7 x64, Windows 8, Windows 8 x64, Windows 10, Windows 10 x64|
|Installation||Instal And Uninstall|
|Keywords||customer service, communications portal, software branding, brand, helpdesk, communication|
SmarterTrack Free Download - we do not host any SmarterTrack torrent files or links of SmarterTrack on rapidshare.com, depositfiles.com, megaupload.com etc. All SmarterTrack download links are direct SmarterTrack download from publisher site or their selected mirrors.
|14.1.7054||Apr 26, 2019||New Release||IMPORTANT: Allow managers to see everything in the departments to which they belong as long as they're part of at least one Group within that Department.
IMPORTANT: Existing Agent roles with Reports permissions set to "Full Control" will be set to "None" with this upgrade.
Added: "Mark As Reviewed" and "Review" to the "..." menu on the KB Article preview page.
Added: New employee-type role permissions for Live Chats: "Participate in Instant Messages", "Participate in Chat Rooms", and "Create and Edit Chat Rooms".
|14.1.6989||Feb 20, 2019||New Release||Fixed: Searching the Insert Canned Reply modal doesn't work.
Fixed: When a News Item or Knowledge Base article is cloned, the new item copies all of the dates from the original
|14.1.6984||Jan 30, 2019||New Release||IMPORTANT: Due to improvements to how search terms are indexed, we suggest reindexing your installation.
IMPORTANT: Due to the changes in the SmarterTrack database, you cannot downgrade or restore your installation to previous versions.
Added: "Last Used By" user and date information in Canned Reply preview headers.
Added: Ability to directly insert a canned reply from the Insert Canned Reply grid view.