SmarterTrack Build 7775 freeware
Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communication in one location, for analysis and compliance needs. SmarterTrack help desk software allows you to improve customer service while better utilizing employees across your business.
|OS||Windows XP, Windows Vista, Windows Vista x64, Windows 7, Windows 7 x64, Windows 8, Windows 8 x64, Windows 10, Windows 10 x64|
|Installation||Instal And Uninstall|
|Keywords||customer service, communications portal, software branding, brand, helpdesk, communication|
SmarterTrack Free Download - we do not host any SmarterTrack torrent files or links of SmarterTrack on rapidshare.com, depositfiles.com, megaupload.com etc. All SmarterTrack download links are direct SmarterTrack download from publisher site or their selected mirrors.
|Build 7775||Apr 15, 2021||New Release||Added: Better caching of active directory login attempt results, to help prevent account locking due to cached credentials.
Added: Login attempts against active directory are now logged in the Administrative log file.
Changed: Agents/Administrators who are logged into the Portal now have a Code View button in the html editor. Users do not.
Changed: Email Transcripts for live chats now only allow one email address to be entered and the transcript is delivered once per chat.
Changed: Logging improved significantly for SMTP delivery.
Changed: Updated translation strings for German translation file.
Fixed: A custom report sent from Scheduled Email Reports does not follow the same sort option as the Custom Reports.
Fixed: Added an exclusion for an exception appearing in the logs that actually is an expected behavior.
Fixed: After testing an SMTP or POP connection, the modal shows "disabled=false" at the top of the modal.
|Build 7747||Mar 18, 2021||New Release||Added: Confirmation modal for KB Article Feedback "Report" and "Delete" buttons.
Added: Dark mode for composing messages and other content in the Management Interface.
Changed: Delete option moved to the bottom the Actions dropdown.
Changed: Drop down boxes are now styled consistently.
Changed: Google Analytics integration updated to most recent version.
Changed: Minor display modifications to providing KB feedback in the portal.
Changed: Removed the port number from the URL for the default Live Chat website integration.
Changed: Restyled the the actions for KB article feedback on mobile.
Changed: Restyled threads in the Community for mobile.
Changed: Statistics (All Time, Last 30 Days) on a user's My Profile page restyled for mobile.
Changed: When a ticket message is forwarded, message content is now displayed in the interface and Show HTML option.
Changed: When taking or transferring a ticket with a draft, agents can now opt to assign the draft to the new agent or delete it.
|14.1.7422||Apr 28, 2020||New Release||Fixed: "This ticket could not be transferred since it does not meet its closing requirements" error shows in unexpected scenarios.
Fixed: A rare MySQL error of "Failed to open the referenced table 'st_KBArticles'" that prevented successful upgrades.
Fixed: Call logs that do not contain a phone number do not appear in the User Details window or Call Log list and cannot be deleted.
Fixed: During a ticket reply, certain formatting of hyperlinks and inline images could cause the hyperlink to be removed and the text below to be hyperlinked with a URL that downloads the image.