SmarterTrack 14.1.6989 freeware
SmarterTrack is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base.
|OS||Windows XP, Windows Vista, Windows Vista x64, Windows 7, Windows 7 x64, Windows 8, Windows 8 x64, Windows 10, Windows 10 x64|
|Installation||Instal And Uninstall|
|Keywords||customer service, communications portal, software branding, brand, helpdesk, communication|
SmarterTrack Free Download - we do not host any SmarterTrack torrent files or links of SmarterTrack on rapidshare.com, depositfiles.com, megaupload.com etc. All SmarterTrack download links are direct SmarterTrack download from publisher site or their selected mirrors.
|14.1.6989||Feb 20, 2019||New Release||Fixed: Searching the Insert Canned Reply modal doesn't work.
Fixed: When a News Item or Knowledge Base article is cloned, the new item copies all of the dates from the original
|14.1.6984||Jan 30, 2019||New Release||IMPORTANT: Due to improvements to how search terms are indexed, we suggest reindexing your installation.
IMPORTANT: Due to the changes in the SmarterTrack database, you cannot downgrade or restore your installation to previous versions.
Added: "Last Used By" user and date information in Canned Reply preview headers.
Added: Ability to directly insert a canned reply from the Insert Canned Reply grid view.
|14.1.6957||Jan 30, 2019||New Release||Added: "Replies Inserted Into Chats" column For Canned Reply Contribution, Canned Reply Contribution Trend, Canned Reply Popularity, and Canned Reply Popularity Trend reports.
Fixed: Can't create a new database when running with an alternate language and the server has the relevant language pack installed.
Fixed: Canned Reply "Inserted into Chats" are not logged, causing popularity reports to be inaccurate.
Fixed: For installs using MySQL, the Ticket Time Logs report is not correctly reporting if reports are billable.