call center planning freeware downloads
Drools Planner
8.2.0 freeware downloadDrools Planner (renamed to OptaPlanner) optimizes automated planning. This JavaTM open source framework can deal with NP hard planning problems by using meta-heuristic algorithms such as tabu ...
ErlangXLS
1.0 freeware downloadErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas ... because unlike Erlang, they take into account abandoned calls. ...