call center planning freeware downloads

Drools Planner

8.2.0 freeware download

Drools Planner (renamed to OptaPlanner) optimizes automated planning. This JavaTM open source framework can deal with NP hard planning problems by using meta-heuristic algorithms such as tabu ...

ErlangXLS

1.0 freeware download

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas ... because unlike Erlang, they take into account abandoned calls. ...