SmarterTrack Build 7775 freeware

... one location, for analysis and compliance needs. SmarterTrack help desk software allows you to improve customer service while better utilizing employees across your business. ...

Author SmarterTools Inc.
Released 2021-04-15
Filesize 51.00 MB
Downloads 1634
OS Windows XP, Windows Vista, Windows Vista x64, Windows 7, Windows 7 x64, Windows 8, Windows 8 x64, Windows 10, Windows 10 x64
Installation Instal And Uninstall
Keywords customer service, communications portal, software branding, brand, helpdesk, communication
Users' rating
(18 rating)
SmarterTrack - live help chat software Freeware Download Notice

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SmarterTrack freeware - The Latest User Reviews
SmarterTrack freeware - The Latest Versions History
Build 7775 Apr 15, 2021 New Release Added: Better caching of active directory login attempt results, to help prevent account locking due to cached credentials.
Added: Login attempts against active directory are now logged in the Administrative log file.
Changed: Agents/Administrators who are logged into the Portal now have a Code View button in the html editor. Users do not.
Changed: Email Transcripts for live chats now only allow one email address to be entered and the transcript is delivered once per chat.
Changed: Logging improved significantly for SMTP delivery.
Changed: Updated translation strings for German translation file.
Fixed: A custom report sent from Scheduled Email Reports does not follow the same sort option as the Custom Reports.
Fixed: Added an exclusion for an exception appearing in the logs that actually is an expected behavior.
Fixed: After testing an SMTP or POP connection, the modal shows "disabled=false" at the top of the modal.
Build 7747 Mar 18, 2021 New Release Added: Confirmation modal for KB Article Feedback "Report" and "Delete" buttons.
Added: Dark mode for composing messages and other content in the Management Interface.
Changed: Delete option moved to the bottom the Actions dropdown.
Changed: Drop down boxes are now styled consistently.
Changed: Google Analytics integration updated to most recent version.
Changed: Minor display modifications to providing KB feedback in the portal.
Changed: Removed the port number from the URL for the default Live Chat website integration.
Changed: Restyled the the actions for KB article feedback on mobile.
Changed: Restyled threads in the Community for mobile.
Changed: Statistics (All Time, Last 30 Days) on a user's My Profile page restyled for mobile.
Changed: When a ticket message is forwarded, message content is now displayed in the interface and Show HTML option.
Changed: When taking or transferring a ticket with a draft, agents can now opt to assign the draft to the new agent or delete it.
14.1.7422 Apr 28, 2020 New Release Fixed: "This ticket could not be transferred since it does not meet its closing requirements" error shows in unexpected scenarios.
Fixed: A rare MySQL error of "Failed to open the referenced table 'st_KBArticles'" that prevented successful upgrades.
Fixed: Call logs that do not contain a phone number do not appear in the User Details window or Call Log list and cannot be deleted.
Fixed: During a ticket reply, certain formatting of hyperlinks and inline images could cause the hyperlink to be removed and the text below to be hyperlinked with a URL that downloads the image.

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SmarterTrack

Build 7775 freeware download

SmarterTrack is a powerful help desk application that transforms customer service efforts into ... communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, ...